Policies & Procedures

POLICIES AND PROCEDURES

PAYMENT: A 50% deposit of total charges is due at the time of booking. Final payment is due 30 days prior to arrival and will be automatically charged to your credit card on file if other payment arrangements are not met. All bookings made less than 30 days prior to arrival date require full payment at time of booking are final and nonrefundable. A credit card is required to secure your reservation with Ohiopyle Vacation Rentals. We gladly accept Visa, Master Card, American Express, Discover, and Diners Club and money order, cashier’s check, cash and personal checks. If paying by check, make check payable to Ohiopyle Vacation Rentals. (There is a $35 charge for returned checks) No personal checks will be accepted within the 30-day period prior to check-in. Reservation dates are not secure until required payment is received. Any charge on your credit card will appear as Ohiopyle Vacation Rentals.

TAXES: The following taxes shall be collected by Ohiopyle Vacation Rentals pursuant to Pennsylvania law: 6% State Tax and 3% County Accommodation Tax. All taxes are subject to change.

SAFE AND SOUND PLAN: The Safe and Sound Plan is in lieu of a Security Deposit. The fee is non refundable. The Ohiopyle Vacation Rental Safe and Sound Plan protects against accidental damages up to $1000 as long as the damage is not willful, wanton or a result of gross negligent behavior. (Excludes damage caused by pets) The Safe and Sound Plan also does not cover extra cleaning, trash removal, or missing items. Please check the Premises upon your arrival and report any damages found, obvious missing items, or if maintenance or cleaning is needed within one hour of check-in. Failure to report any of these items observed by you within one hour of check-in could result in you being held responsible and your credit card on file will be charged for the cost of such items damaged or missing (and you agree to such charges by signing this Rental Agreement). All of our properties are carefully inspected after each rental by our cleaning staff and property inspectors. Any waivers of damage will be administered by Ohiopyle Vacation Rentals staff at the property. Such staff will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. The guest protected by this Safe and Sound Plan (the “Guest”) MUST report any damage to the unit or its contents to Ohiopyle Vacation Rentals staff prior to check-out or any otherwise applicable damage waiver for such Guest will be void. The rental manager has ultimate claim administration authority. Violation of any condition of the Policies and Procedures voids the Safe and Sound Plan. Only the Renter and its registered guests are covered by the Safe and Sound Plan.

Conditions of Safe and Sound Plan: The plan will not cover damage resulting from:

  1. Intentional Acts of Guest;

  2. Gross Negligence or willful and wanton conduct;

  3. Any cause, if guest does not report the damage to Ohiopyle Vacation Rentals before Guest checks out of rental home;

  4. Damage caused by any pet or other animal brought onto the premises by a guest;

  5. This plan does not cover loss of use of covered property;

  6. This plan does not apply for damage to any property owned by or brought onto premises by a Guest;

  7. Property damage resulting from any motorized vehicle or watercraft operated by a Guest.

 

CANCELLATION: Once your reservation is confirmed, any cancellations, changes of dates, or switching of properties will invoke the cancellation policy. Cancellations made more than 30 days prior to arrival date will receive a full refund less a $199 cancellation fee. Any reservation over $2,000 will be charged a 10% cancellation fee. This only applies to reservations that are not a wedding or event. If the cancellation is a wedding or any kind of event, ALL payments made towards the reservation as well as the deposit are nonrefundable, without exception.  Cancellations made 30 days or less prior to arrival date will forfeit their entire rental fee.

OCCUPANCY: Occupancy is restricted to the number of occupants as described for the rental property. Use of tents and/or recreational vehicles is strictly prohibited on all OVR properties. Guest occupancy is limited to the max occupancy of the home. If having more guests in the home than occupancy limit, a charge of $20 per guest per night will be charged. Not being transparent about the number of guests in the home is investigated and grounds for immediate eviction.You must be 24 years of age or older to obtain an Ohiopyle Vacation Rentals rental unit. Ohiopyle Vacation Rentals does not rent to high school and/or college student(s) or adult(s) under the age of 24 without a parent reserving the property in the parents’ name(s) and that parent being present at the property during the entire stay. Any violation of these standards will be grounds for eviction without refund. In another note, the mountain area is a close knit community and we wish to respect our neighbors. In lieu of this, please try to be respectful and avoid outdoor late-night noise past 11:00pm if your home is located near to other homes, where they could be disrupted. There is a nusiance ordinance in place from 11pm-7am, these hours are considered 'quiet time' and must be abided by.

WEDDINGS: If any wedding or special event (reunion, bridal shower, baby shower, wedding, vow renewal, etc.) is taking place with guests that are NOT expressed on the rental agreement, or whom OVR is not aware of, it is grounds for immediate eviction without refund.

PHOTOGRAPHY/VIDEOGRAPHY: Ohiopyle Vacation Rentals reserves the right to use any photos taken at the property for marketing and promotional materials. 

KEYS:  House keys will be in a lock-box on the front door.  The combination will be sent to you via email 1-2 days prior to your arrival.  Keys must be left in the lock-box when you depart. There will be a $50 fee if keys are not returned to the lockbox.

CHECK IN – CHECK OUT: Check in time is 4:00 p.m. Check out time is 10:00 a.m. With the size and complexity of our homes, our housekeepers need every minute of the 10 a.m. to 4 p.m. window to ensure the cleanliness of your vacation home. Please do not interfere with their work or pressure our staff to allow you entry before 4 p.m. Early check in or late check-out requests may be accommodated on a case by case basis and must be made within 48 hours of the reservation arrival date. Check in documents are sent out 2-5 days prior to your stay that include address and lockbox code. Directions, lockbox codes and addresses are our guests responsibiity to keep track of, and inability to enter a home will not be reason to issue a refund. The fee for an early check in or late check-out is $50 to extend check in or check-out to 1 p.m. If you fail to adhere to the check in/check-out guidelines, you will automatically be charged $50 per hour.

REFUND: Our homes are well maintained and very clean, but understand that these are unique and intricate homes, which, just like your own, experience unexpected breakdowns. Tenant shall not be entitled to any compensation due to inoperative appliances or air conditioner. Ohiopyle Vacation Rentals, however, upon being notified of any malfunction, will make every effort to have any such appliance or air conditioner promptly repaired. No refunds will be given for loss of utilities or water. If your property provides TV service or Internet, no refunds will be given for loss of service. No refunds will be given due to mother nature or any issue beyond the direct control of OVR. We are not to be held liable for loss of water. Ammenities not guaranteed. Hot tubs,pools not guaranteed. Air conditioning not guaranteed. Housekeeping standards due to customer preference are not guaranteed.  Pools, Hot Tubs, Tennis Courts, Game Rooms and other such amenities are not guaranteed. No refunds will be made if they are inoperable. When you book a property, you are guaranteed solely the amenities and buildings that exist at the time of booking. No proposed projects or future proposed additions are included other than what exists at the date of your booking. Anything that is under construction or in-progress does not constitute a completed building or addition. Please remember refunds will not be given based on the vacation rental not containing certain amenities, i.e. Air Conditioning, Hot Tubs and any other amenities. Every effort has been made to ensure that our descriptions, rates and amenities are accurate. However, we cannot be held responsible for changes made by owners to furnishings, rental rates, and equipment or printing errors. Please remember, air conditioning, hot tubs, TV's, DVD players, porch furniture, grills, docks, recreational games and equipment, and the like are furnished as a courtesy by the owner and are not guaranteed. Refunds will not be given due to breakdown of these or similar items. If your occupancy is prevented or interrupted due to failure of utility, water service or due to reasons beyond OVR's control, OVR reserves the right to either issue a refund or relocate you to another property. 

SMOKING: All OVR properties are non smoking. If smoking is detected inside it will result in an additional charge of $500 plus any other costs that may occur to clean up the smoke damage in the home.

PETS: The non refundable pet fee is $50 per pet. This fee does not cover damage, breakage, or extra cleaning caused by the pet. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and payments. All pets should be leashed at all times. Any damages or odors/mess caused by pets will be charged to your card on file. Guest is responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning costs. All pets should be treated with a topical flea and tick repellant prior to arrival. Pet(s) are not to be left unattended for an undue length of time, either indoors or out. Ohiopyle Vacation Rentals assumes no responsibility for illness or injury to pets while on premises. The guest is solely responsible for pet while on the property. Damage caused by pets is not covered by the Safe and Sound Plan.

SPECIAL EVENTS/WEDDINGS:  In the event of a wedding or similar in which guests exceed the suggested occupancy of the home, we require notification and advanced knowledge and allowance by OVR. We must be notified of the event taking place as well as how many guests will be in attendance. The event needs to be written in BOLD on the top of the Rental Agreement as well as how many guests will be present. (Example: WEDDING/75 GUESTS) As well, if the event taking place has over 75 guests, atleast one Port-A-John is required to be provided by the guest, as to not overwhelm our septic systems. There is an event fee specific to each home, in addition to the rental cost. We encourage weddings and special events on our properties, and we ask for all information so that we are best anle to fit your needs and exceed your expectations for your special events and memories made on our properties.  

PARKING: Parking is restricted to designated parking area. Parking on grass is prohibited. 

SWIMMING POOL AMENITIES: IF THE PROPERTY THAT I AM RENTING HAS A SWIMMING POOL OR HOT TUB,  I AGREE TO BE BOUND BY THE TERMS OF OHIOPYLE VACATION RENTALS SWIMMING POOL WAIVER AND RELEASE OF ALL CLAIMS AND ASSUMPTION OF RISK.

LINENS/TOWELS: Sheets and towels are provided for the maximum capacity of the home. Beds will be made up with linens, pillows, a blanket and bedspread. Towels are also included. (1 bath towel and 1 washcloth per person) Beach towels are not provided; please do NOT remove towels from the house. Please be sure all linens stay when you leave. Removal of such items will result in a charge placed on your credit card for the replacement value.

ITEMS LEFT BEHIND: Ohiopyle Vacation Rentals is not responsible for items left behind. If personal items are left behind there will be a minimum flat rate fee of $25 for shipping and handling (depending upon the item); if requested by the Renter. All unclaimed items after 48 hours shall be considered abandoned.

GRILLS: Please do not place grills on the decks or inside the home. Grills are stored from November through March and are not guaranteed at any time. Charcoal is not provided for grills. Guest is responsible to bring charcoal.

WINTER: Roads are plowed routinely; however, remember that winter recreation is dependent on snowfall and you must be prepared with 4-wheel drive, snow tires and/or chains. Cancellations due to weather are non refundable.

MOTHER NATURE: Because we are in a rural area, wild animals and people often meet under a variety of circumstances. Most creatures are wary of people and will usually leave an area when encountered. Please be aware of your trash and its abilities to attract four-legged visitors. During the year, some pests including mice and bats move indoors for shelter. If you find any nuisances when you are visiting, please call our office right away. No refunds will be issued due to Mother Nature.

TRASH REMOVAL: All trash must be placed outdoors in the cans or dumpster provided.

VISITATION: Ohiopyle Vacation Rentals, the property owner (“Property Owner”), their agents, service providers and employees, shall have the right to access the premises during vacation rental to make repairs or inspections.

CAUSE FOR EVICTION AND IMMEDIATE FORFEITURE OF RENT: Includes but is not limited to the following: subletting or assignment of the rental agreement, activity constituting a nuisance of which is offensive or disruptive, exceeding the occupancy limit, bringing a pet without written permission, destruction of property, misrepresentation of your group and any illegal use of property. No Refunds will be made in the event a person is required to vacate the premises because of disruptive conduct or failure to follow our Rental Guidelines and Policies.

TENANT AGENCY RELATIONSHIP: Both parties agree that no landlord/tenant relationship is established by this agreement and it is merely an agreement to occupy.

FIREPLACES: For guest safety and prevention of smoke damage to our home fireplace fires are prohibited in homes.

OUTDOOR FIRES: Outdoor fires are not permitted on property unless there is a designated fire pit.

ACCIDENTS TO TENANT: Tenant hereby agrees to hold and save harmless and indemnify Ohiopyle Vacation Rentals and the Property Owner of and from damage or injuries to person or property by reason of any cause whatsoever either in or about the premises or elsewhere.

HOLIDAYS: The following holidays require a 3-night minimum stay: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Eve. Holiday rates are the same as the weekend rates.

CLEANING: Upon leaving the unit, you are responsible for removing all trash from unit to designated can/toter/dumpster, clean and put away all dirty dishes, remove food from refrigerator, close and lock all windows and doors, return all furniture to original location, remove bedding and place beside beds, place all towels and wash clothes in bathtub, report all damages to Ohiopyle Vacation Rentals, turn heat back to 55 degrees in winter and air conditioning off in the summer, and return key to lock box. I agree to leave the property in good order. If the above guidelines are not followed, a fee may be charged to your card on file. There is a $25 fee for any lights left on and dishes not placed in dishwasher. If a home is left in disarray beyond the bounds of normal housekeeping standards, there will be a $60 fee charged for each additional hour that housekeeping is kept cleaning the property.

INDEMNIFICATION AND HOLD HARMLESS:

I/ We shall be solely responsible for any and all property damage, accident or injury to any person, property or other loss of whatever nature sustained by any person or property arising out of or in any way related to or occurring during My/Our use of the property or equipment located on property.  I/We, for ourselves, our heirs, successors and assigns, hereby agree(s) to release, indemnify, and hold harmless Ohiopyle Vacation Rentals, the Property Owner and/or Property Manager, their affiliates, parents, agents, employees, contractors, heirs, successors and assigns of and from and against any and all claims and liability for injury to the person or property of Myself/Ourselves or to any relatives, guest, invitees of the property resulting from any cause whatsoever.